Company Background Formed in 1989 with the intent to ensure client staff become self sufficient by the close of an engagement to maintain the improvements attained (at minimum) and as able to continue the rate of improvement after the project completes. As a result, it is incumbent upon us to be both experts in operations management and educators/motivators. Our goal is to have every client a reference for our work for years after their experience with us. ------------------------------------------------------------------------------------------------------------ Marketplace We specialize in the health care industry with emphasis in acute care hospital operations. Clients range in size and complexity from the New York City Health and Hospital Corporation to the stand alone 200 bed community hospital. We have experience in every major operating area and process in a hospital. ------------------------------------------------------------------------------------------------------------ The Staff Our staff roster combines management consultants, who all possess management experience outside of consulting, and clinical staff ranging from physicians, nurses, pharmacists, etc. Many of our clinical staff come from prior clients and impressed us with their ability to lead change efforts amongst their peers or co-workers. ------------------------------------------------------------------------------------------------------------ Methodology One of our differentiators compared to most consultants is that we commit to a particular level of measurable performance being attained within the operation before we complete a project. Otherwise, we remain at our cost. This has never been required in our company history. ------------------------------------------------------------------------------------------------------------ As a result, we must design and implement viable process changes and management procedures that will produce the intended improvements and that the client can maintain. The client is assured that they will not just be left with a list of recommendations but they will have a customized implementation producing results that will continue well into the future. |
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